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WELCOME ON THE IVECO STORE SITE, THE SIGNATURE ONLINE MERCHANDISING STORE FROM IVECO SPA
In this area you will find information about purchases, orders, deliveries, site registration and all services offered by Iveco Store.
Is this your first visit to our store? We suggest you get started by referring to the “Are you a new user?” section.
For any questions, suggestions or inquiries about the products, do not hesitate, contact us!
www.ivecostore.com is the online merchandising store of Iveco SpA, the world’s leading manufacturer of industrial and commercial vehicles. Here you can buy the products that you want easily and quickly, directly from your home. Our couriers will then ensure delivery of the goods to the address indicated.
If you would like to join the world of Iveco Store,
sign up now!
At Iveco Store, you can choose from a wide range of Iveco products, from clothing for men, women and children, to accessories, from models to leisure, all made with great care and attention to detail. Each product is presented with very detailed product data sheet: to find the product that you are interested in, simply use the "Products Catalogue" menu on the Home Page. If not that's not enough, you can use the - "Search" - function accessible from all pages of the site.
Making purchases on Iveco Store is easy, fast and safe: In fact, you can pay by credit card or bank transfer. Once you choose the product that you want, after referring to the detailed features, you can proceed with the purchase by clicking on "Add to Cart". This way you can start the simple and intuitive purchase process, which is divided into 4 quick steps: at any time you can see at what stage of the process you are and what the next step is. Please note that to purchase on Iveco Store, you must be a registered user. As an unregistered user you can access the products catalogue and view the detailed descriptions: to complete the transaction, you will need to register.
Registering is quick and easy. To do so, click here.. Please note that fields marked with an asterisk are mandatory. After entering all necessary data you will receive a confirmation email, which will inform you of your registration and give you the password to access the site. From then on, you will be a registered user and will be able to enter the "My Iveco Store" area by clicking on "Login" and entering your email address and password. WHAT IS MY IVECO STORE? It is your personal area on the Iveco Store site that helps you speed up the checkout process, keep track of your orders and manage your personal data.
Being a registered user allows you to benefit from many advantages, such as entering your My Iveco Store personal area, further simplifying the purchasing process, speeding up the order, managing your personal data, accessing the list of orders you have made, as well as also being able to display the status at any time.
If you wish to be informed about important Iveco Store news, you can subscribe to the newsletter: The service is free, and you can unsubscribe at any time by clicking on the link found at the bottom of each newsletter you receive.
On Iveco Store, you can check at what point your order is, at any time.
Once logged in, access the "My Iveco Store" area and click on "Order History", where you will be able to see the status of your order:
Awaiting payment - if paying by bank transfer, this identifies the order for which payment has not yet been received/the bank transfer has not been performed; if after ten days of creating the order, the transfer is not made, the order is cancelled;
During shipping - the order and payment have been received by Iveco and the goods are being prepared for shipment;
the courier is going to provide the delivery.
Cancelled - Iveco has not received payment for the order, or the transfer was not made within the 10 days provided, and the order was cancelled.
Check the status of your order immediately: sign into the My Iveco Store area.
Pursuant to Article 64 and ff. of Legislative Decree no. 206/2005, if the Customer is a consumer (i.e. a person who buys goods for purposes not related to his/her profession), s/he has the right to terminate the purchase contract for any reason, without penalty and without prejudice to that set forth below.
To exercise this right, the customer must send an email to assistenza.iveco@serisystem.biz , specifying the bank details necessary to return the money paid.
If the bank details are not included in the email, it will not be possible to complete the process.
The system will send a paper form to the customer by mail, which must be printed and sent by registered letter with acknowledgment of receipt within 10 working days from the date of receipt of goods, to: Seri System SpA. Via F. Santi, 1/2 - 10042 Nichelino (TO). Upon receiving the letter, Seri will send the right of withdrawal form to the customer via email, provided with an authorization number which must be attached to the outside of the envelope in which the product will be physically located, and delivered to Seri within 10 working days of the authorization.
In the withdrawal notice, the customer must always indicate the purchase order number and the identification code of the Products.
The customer must return, at their own risk and expense, to Seri, at the above address, the purchased items intact and complete (including the original packaging), within 10 working days.
For the sole purpose of the end of that period, the Products are considered as returned at the time they were delivered to the carrier or the post office.
In the event that the returned products are found to be damaged in transit during the delivery to Seri, Seri will inform the customer about the damage during transport by the second business day after receipt of the Products, to enable the customer to in turn inform the shipper and to argue their case against them and, at the same time, the customer will return the Products damaged during transport, at the risk and expense of said customer.
Seri will refund the customer the full amount paid as quickly as possible and within 30 days from the date of receipt of the withdrawal notice, subject to receipt of the goods covered by the withdrawal, by following the transfer of the amount charged on the card credit or by bank transfer. In the latter case, the customer will be responsible for promptly providing the bank details on which to obtain a refund (Cod. ABI - CAB – Current Account of the invoice holder).
The right of withdrawal is subject to the following binding conditions:
this right shall apply to products purchased in their entirety; it is not possible to exercise the withdrawal on only part of the purchased product (e.g. accessories, software, attachments, etc.);
Also, if the product is composed of several products (kit or set of products), the withdrawal shall apply in relation to the entire kit or set of products and can not be exercised in relation only to some product components of the kit or set of products. Custom products are excluded, as well as the products delivered overseas.
The purchased goods must be returned intact and in the original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, parts, cables, etc.); to limit damage to the original packaging, it is necessary, when possible, to put it in another box, on which to affix the RMA number (return authorization code) issued by Seri; the attachment of labels or tape directly onto the original packaging of the product should be avoided in all cases;
the goods subject to exercise of the right of withdrawal must be returned in normal condition, as it has been kept and used with the use of reasonable diligence: used products that show signs of damage or dirt will not be accepted and therefore can no longer be considered intact;
if the goods are damaged during transport, Seri will notify the Customer by the second business day following receipt of the products, to enable them to file a timely complaint against the carrier of their choice and be reimbursed the value of the good (if insured); in this case, the product will be made available to the customer for its return, simultaneously cancelling the request for withdrawal;
Seri is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments; The withdrawal shall not apply in relation to audio-visual products or sealed software, if the customer has opened the seal.
In all such cases, the withdrawal will not have been lawfully and validly exercised by the customer and, therefore, Seri will return the product to the customer, at the customer's risk and expense.
The costs and risks of transport for the return of the good are, therefore, borne by the customer.
The shipment, up to the certificate of receipt in the Seri warehouse, is entirely borne by the customer.
The return of products that are damaged, deteriorated, in a dirty state due to its use, which has compromised the integrity or lack of accessories and original equipment, shall not be accepted by Seri and shall be returned to sender with the debiting of transport costs. In the event of forfeiture of the right of withdrawal, Seri will return the purchased goods to the sender and charge them for the shipping costs.
Download the Terms and Conditions for Individuals Download the Terms and Conditions for Professionals
Protection of personal data
Iveco applies, both in law and spirit, the protection of personal data under the Legislative Decree 30th June 2003, No. 196 - Personal data protection code. This protects the privacy of all those related to Iveco, be they employees, suppliers, customers, potential customers or just visitors to the Site.
Release of personal data
If a visitor to the website voluntarily wishes to release any data defined as personal or identifying by the Legislative Decree 30th June 2003, No. 196, this can only be done by following the rules and procedures specified on the website, which comply with the aforementioned Legislative Decree 30th June 2003, No. 196.
The release of personal data is choice made freely by every visitor to the Site. On the Iveco Site there is no recording of personal data, unless as a result of a specific notice to the visitor of the opportunity to register their personal data. In order to avoid mistakes or misunderstandings, all registration of personal data, however, can only take place after a further and final confirmation by the visitor.
Email, mailing list
If for any reason you want to send emails to the Site or the Site itself, you are encouraged to join the mailing list to receive information about your interests on your computer; we emphasize that, if one of these options requires the registration of your personal data, the registration of your personal data will always be in compliance with the Personal data protection code. Therefore, no registration will be made without your explicit and repeated consent.
Applicable law - Jurisdiction
As already indicated in the instructions, access to the site entails full acceptance of the rules set out on the Site itself.
Accordingly, the user accessing the website agrees that it is Italian law that shall be applicable in resolving any problem arising from access to the Site, or the Information or objects on the site. Likewise, the user agrees that the exclusive jurisdiction for such problems is the Court of Turin.
Prospectus relating to the processing of non-sensitive personal data
Legislative Decree No. 196 of 30th June 2003 ("Personal data protection code") provides for the protection of persons and other subjects regarding the processing of personal data.
According to these regulations, the processing must be based on principles of correctness, lawfulness and transparency and the protection of your privacy and your rights. Therefore, pursuant to Article 13 of Legislative Decree 196/2003, we provide the following information:
1. the personal data provided to the above indicated Company, even verbally during business contacts, pre-contract negotiations or execution of contracts, will be processed by means of gathering, registration, organization, storage, processing, modification, selection, extraction, comparison, use, interconnection and any other appropriate action aimed at the:
2. fulfilment by the Company of legal requirements regarding accounting, tax, tributary, and any other legal obligation;
3. acquisition of pre-contractual information;
4. execution of contracts with the Company;
5. limited to data regarding the performance of economic activities, for purposes of commercial information or sending advertising or direct sales materials, or for carrying out market or interactive commercial communication research;
6. pursuit of administrative (management of production and logistics), statistics (study and planning), accounting, financial, insurance and credit protection purposes;
7. development of commercial and industrial relationships.
8. the transfer of such data is optional;
9. any refusal to provide such data may affect the course of the negotiations in which this data is required, or it may hinder the fulfilment of obligations assumed by the Company;
10. such data may be communicated to other companies within the Fiat Group and/or other entities operating on behalf of Iveco SpA and under specific contractual obligations, in EU Member States or subject of the IVECO distribution network, are to be treated, solely for the purpose referred to in subparagraph a) and therefore what is to be disclosed is limited only to data concerning the name, address, telephone and/or fax numbers and type of business activity, solely for the purposes of commercial promotion;
11. The processing may take place either manually or by means of computer tools.
12. data controller: IVECO SpA is responsible for processing: the updated list of pro-tempore data controllers referred to in subparagraph a) is available at IVECO SpA - Legal Affairs Via Puglia 35, 10156 Torino.
You may exercise your rights at any time regarding the data controller, pursuant to Article 7 of Legislative Decree 196/2003, which, for your convenience, we reproduce in full:
Legislative decree No. 196/2003, Art.7 - Right to Access Personal Data and Other Rights
1. A data subject shall have the right to obtain confirmation as to whether or not personal data concerning him/her exist, regardless of their being already recorded, and communication of such data in intelligible form.
2. A data subject shall have the right to be informed:
a) of the source of the personal data;
b) of the purposes and methods of the processing;
c) of the logic applied to the processing, if the latter is carried out with the help of electronic means;
d) of the identification data concerning data controller, data processors and the representative designated as per Article 5, paragraph 2;
e) of the entities or categories of entity to whom or which the personal data may be communicated and who or which may become aware of said data in their capacity as designated representative(s) in the State’s territory, data processor(s) or person(s) in charge of the processing.
3. A data subject shall have the right to obtain:
a) updating, rectification or, where interested therein, integration of the data;
b) erasure, anonymization or blocking of data that have been processed unlawfully, including data whose retention is unnecessary for the purposes for which they have been collected or subsequently processed;
c) certification to the effect that the operations as per letters a) and b) have been notified, as also related to their contents, to the entities to whom or which the data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected.
4. A data subject shall have the right to object, in whole or in part:
a) on legitimate grounds, to the processing of personal data concerning him/her, even though they are relevant to the purpose of the collection;
b) to the processing of personal data concerning him/her, where it is carried out for the purpose of sending advertising materials or direct selling, or else for the performance of market or commercial communication surveys.
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